Refund & Cancellation Policy

Effective Date: October 2025

At DuCryptoATM, we strive to make cryptocurrency transactions secure, transparent, and reliable. Due to the nature of cryptocurrency and blockchain technology, all transactions are generally irreversible once completed. Please read this policy carefully before initiating any transaction.

1. Refunds

• Cryptocurrency purchases or sales are final once the transaction is confirmed on the blockchain.

• We cannot provide refunds for completed transactions, including partial or full crypto exchanges.

• Any errors in the transaction amount must be reported immediately. We will assist where possible, but refunds are not guaranteed.

2. Cancellations

• Transactions can only be cancelled before confirmation by our team.

• To request a cancellation, contact us immediately via phone or email.

• Once a transaction is confirmed, it cannot be reversed due to blockchain finality.

3. Dispute Resolution

• If there is a discrepancy or issue with a transaction, please contact our support team immediately.

• We will review the situation and provide guidance, but we are not responsible for losses caused by market volatility or user error.

4. Contact for Refund or Cancellation Requests

📞 Phone: +971 50 903 6610
📧 Email: info@ducryptoatm.com
🕒 Available 24×7

Our team is ready to answer your questions and provide support regarding your transactions.